Refund policy

At The Alabanza, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect item, we are here to help.

Return Eligibility

• Returns are accepted within 14 days of delivery.
• The product must be unused, unworn, and in its original packaging.
• Original tags and accessories must be included.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Personalized or customized products.
• Engraved jewelry.
• Name necklaces or custom gifts.
• Sale or clearance items.
• Used or damaged products caused by customer handling.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos and your order number.

Refunds

Once your return is approved and inspected:

• Replacement will be offered first whenever possible.
• If replacement is unavailable, a refund will be processed.
• Refund processing may take 5–10 business days.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error.

Contact

Email: officialstore00000@gamil.com